Contact Us
If you need assistance with your Bdgbet5.Com account, games, payments, or settings, our support team is available 24/7. Whether you are a new user or a long-time member, we’re here to help via multiple secure channels.
How to Reach Us
- Live Chat: Available directly on our website and mobile app
- Email Support: For account, payment, or verification questions
- Telegram & Line: Instant mobile response from our support team
- In-App Ticket: Submit a support ticket from your user dashboard
Support Services
- Login issues and password resets
- Deposit delays or withdrawal troubleshooting
- Bonus claim assistance and promotion eligibility
- Technical issues with game performance or app use
- Account verification and document submission
Languages We Support
We offer customer support in English, Khmer, Thai, and Chinese to ensure a seamless user experience across all regions. Just let us know your preferred language during the chat or in your message.
Response Time
Live chat agents usually respond within 2 minutes. Email replies are typically processed within 12–24 hours. Our team works around the clock to resolve any issues quickly and professionally.
Frequently Asked Questions
Can I contact support without logging in?+
Yes. You can use the live chat widget or email us even if you’re not logged into your account.
Is support available on mobile?+
Yes. Our mobile app and mobile website both include full access to chat and support options.
How do I check the status of a ticket?+
Log into your dashboard, go to “Support”, and view open or resolved tickets for updates.
Can I upload documents via support?+
Yes. You can securely upload verification documents through our encrypted upload form or email.
Do you offer 24/7 live support?+
Absolutely. Our support agents are available all day, every day, including weekends and holidays.
